Banks know a lot abouth their customers. That information may be valuable in more ways than one. A big bank hires a star analyst from another firm, promising to pay a substantial bonus if the new hire increases revenue or cuts costs. In banking this happens all the time, but this deal differs from the rest in one small detail: the new hire, Watson, is an IBM computer. Watson became something of a celebrity after beating the champion human contestants on “Jeopardy”, an American quiz show. Its skill is to be able to process millions of documents quickly by reading and “understanding” ordinary written language. read more
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